The FRONT OFFICE is the nerve center of a hotel. Members of the front-office staff welcome the guests, carry their luggage, help them register, give them their room keys and mail, answer questions about the activities in the hotel and surrounding area, and finally check them out. In fact, the only direct contact most guests have with hotel employees, other than in the restaurants, is with members of the front-office staff The front office functions can be divided into five general areas: 1.
Reception 2. Bell service 3. Mail and information 4. Concierge 5.
Cashiers and night auditors Two major departments are represented in this list. The employees staffing the first four areas are in the rooms department. The fifth is the financial area, where guest charges are accumulated and posted to the bills, and all cash transactions are consummated.
These are all accounting-department functions, and so the cashiers and night auditors are in that department The Front Office function of a Hotel is to act as the public face of the hotel, primarily by greeting hotel patrons and checking in guests It also provides assistance to guests during their stay, completes their accommodation, food and beverage, accounts and receives payment from guests Department is typically composed of 1. Reception 2. Reservation 3.
Concierge 4. PBX (phone service system) 5. Telephone a) Front Office: ï‚§ Sell guestrooms; register guests and design guestrooms ï‚§ Coordinate guest services ï‚§ Provide information ï‚§ Maintain accurate room statistics, and room key inventories ï‚§ Maintain guest account statements and complete proper financial settlements b) Reservation: ï‚§ Receive and process reservation requests for future overnight accommodations.
Ï‚§ With technology development, the Reservation Department can, on real time, access the number and types of rooms available, various room rates, and furnishings, along with the various facilities existing in the hotel Edgar Dsouza Goa Answer The Front Office function of a Hotel is to act as the public face of the hotel, primarily by greeting hotel patrons and checking in guests It also provides assistance to guests during their stay, completes their accommodation, food and beverage accounts and receives payment from guests.wiki.answers.com»